access | flower shop Riris

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Specified Commercial Transaction Law

  • Store name flower shop Riris
  • The seller Yuuri Okumura
  • Sales manager Yuuri Okumura
  • Address Minami1jo Nishi12chome 322 Chuo-ku,Sapporo 060-0061 Japan
  • Phone number・FAXnumber 011-213-0187
  • Mail Address shopmaster@riris2015.com
  • business hours Monday～Friday：11:00～19:00、Saturday・Public holiday：11:00～18:00
  • Regular holiday Sunday
  • Line of items Fresh flowers, Preserved flowers, Art flowers
  • About availability Displayed availability is a rough indication read out by shopping system.
    Ordered items are ensured when you receive order confirmation e-mail.
    To check accurate stock status, please click “contact” button on each item page and send us your inquiry.
    If ordered items are out of stock, we will inform you on either phone call or e-mail.
  • Necessary fee beside payment for items

    Please be notified that shipping fee and bank transfer fee are charged on customers.
    Displayed price includes sales tax.

    In Sapporo
    770 yen

    Hokkaido
    1,210 yen

    Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima
    1,540 yen

    Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa
    1,870 yen

    Niigata, Toyama, Ishikawa, Fukui, Yamanashi, Nagano, Gifu, shizuoka, Aichi
    2,090 yen

    Mie, Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama, Tottori, Shimane, Okayama, Hiroshima, Yamaguchi
    2,200 yen

    Tokushima, Kagawa, Ehime, Kouchi, Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima
    2,200 yen

    Okinawa
    2,200 yen

  • Order expiring Please make your payment in 7 days after you made an order.
    Otherwise, your order will be cancelled automatically.
  • Arrival period

    Shortest period of arrival will be 3days after you order has been confirmed.

    ※Delivery would be delayed on some condition such as bad weather, and bad traffic.
    If delay occurs, please make a contact to delivery company and tell them your package number, or call us.

Returned goods / defective goods

  • Return policy We are sorry that we don’t accept returns of Fresh flower product.
    If you find that items are defective, please contact us in 2days.
  • Shipping fee of returned items We pay for returning delivery fee on defective items and mistakenly delivered items
    In any other reasons, please pay for returning fee.
  • Defective items We will exchange defective items.
    If you find delivered items are defective, please call us in 2days.
    We are unable to accept returns if it exceeds 2days.

About payment method

  • Payment method We accept bank transfer, credit card, and after-delivery payment
  • Due date for payment

    ・Bank transfer Items are shipped after confirmation of deposit

    ・Credit card Payment fee is charged on shipment day

Access map

User guide

Delivery charge

・Displayed price includes sales tax (some items doesn’t )
・Please be notified that wrapping fee and bank transfer fee are charged on customers.
・We charge 770 Yen Delivery fee for Sapporo city area.

Delivery area Delivery charge
Hokkaido 1,210 yen(Tax included)
Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima 1,540 yen(Tax included)
Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa 1,870 yen(Tax included)
Niigata, Toyama, Ishikawa, Fukui, Yamanashi, Nagano, Gifu, shizuoka, Aichi 2,090 yen(Tax included)
Mie, Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama, Tottori, Shimane, Okayama, Hiroshima, Yamaguchi 2,200 yen(Tax included)
Tokushima, Kagawa, Ehime, Kouchi, Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima 2,200 yen(Tax included)
Okinawa 2,200 yen(Tax included)

About delivery

Shortest period of arrival will be 3days after you order has been confirmed.

※Delivery would be delayed on some condition such as bad weather, and bad traffic.
If delay occurs, please make a contact to delivery company and tell them your package number, or call us.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address, e-mail adress. The information that we collect will be used to contact or identify you.
We do not provide any of the information that we collect to any third party, except when asked by court of justice, police department, or governmental department.

About payment method

We accept payment methods shown below

・Bank transfer
・Credit card

Photo service

We have a photo service that we take a photo of art flowers and send it to ordering customer via e-mail.
If you wish this service, please take service option on shopping cart.

Semi-order

Depends on items, you can choose colors of flowers and materials.
Choose your favorite colors on each item page.

Return policy

We are sorry that we don’t accept returns of Fresh flower product.

We will exchange defective items and mistakenly delivered items.
If you find delivered items are defective or mistakenly delivered, please call us in 2days.
We are unable to accept returns if it exceeds 2days.

日本語